PRIVACY POLICY
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do we use your information?
Data regulations mean that we are allowed to use and share your personal information only where we have specific and proper reason to do so. As such, we use your information in a number of different ways:
- To verify your identity.
- To process any orders that you make on our website. If we don’t collect your personal data at checkout, we will be unable to process your order and comply with our legal obligations. For example, your details may need to be passed to a third party to supply or deliver the product you ordered and we may keep your details for a reasonable period afterwards to fulfil any contractual obligations such as refunds, guarantees and so on.
- To respond to your queries, refund requests and complaints. Handling the information you send enables us to respond to you. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service possible and understanding how we can improve our service based on your experience.
- To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with our website to help us to quickly identify and resolve any problems and protect the integrity of our website. We’ll do this all as part of our legitimate interest.
- To process payments and to prevent fraudulent transactions We do this on the basis of our legitimate business interests and to protect our customers from fraud.
- With your explicit consent, to send you personalised communications by email in relation to news and offers from Karrla. We do this on the basis of consent. (You can opt out of our email communications at any time using the relevant links in our email newsletters).
- To send you communications that are required by law or which are necessary to inform you about changes to the services we provide to you. For example, updates to our policies, product recall notices, and legally required information in relation to your orders.
- To administer any promotions which you enter based on your explicit consent at the time of entering.
- For market research purposes, to better understand the needs of our customers.
- To comply with our contractual or legal obligations to share data with law enforcement.
What are your rights over your personal data?
You have a number of rights relating to the use of your personal information on www.karrla.com:
- The right to be informed about how your personal information is being used by the website.
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you (although you can action most of this through your online account).
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
- The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time.
- The right to request that we transfer elements of your data either to you or another service provider.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@karrla.com
Data Owner Application Form for Personal Data
The data owner Karrla (Karrla Textile and Trade Limited Company) has rights to keep personal datas as mentioned in article 11 of Personal Data Protection Law no: 6698;
(i) find out whether or not Personal Data has been processed, (ii) request information if Personal Data has been processed, (iii) learn the purpose of processing Personal Data and whether the data is used for its purpose, (iv) learn from third parties to whom the Personal Data has been transferred, (v) Have the right to request modification of Personal Data if it is incomplete or incorrect, and request that it be notified to third parties to whom the Personal Data has been transferred; and (vi) to claim damages due to the processing of Personal Data in violation of the Law; and complaints will be responded and resolved by the Karrla as soon as possible.
(i) find out whether or not Personal Data has been processed, (ii) request information if Personal Data has been processed, (iii) learn the purpose of processing Personal Data and whether the data is used for its purpose, (iv) learn from third parties to whom the Personal Data has been transferred, (v) Have the right to request modification of Personal Data if it is incomplete or incorrect, and request that it be notified to third parties to whom the Personal Data has been transferred; and (vi) to claim damages due to the processing of Personal Data in violation of the Law; and complaints will be responded and resolved by the Karrla as soon as possible.
In this context, Data Holders may submit their requests and complaints electronically to info@karrla.com or mail to Karrla office address with the attached Application Form. Identity check will be performed before approval of the application form.
Taking into account the Karrla Personal Data Protection and Processing Policy aapplications shall be replied as soon as possible and without any additional cost to the Data Holder, provided that the request is applied within 30 days.
According to the law, the Data Holder is entitled to apply within thirty days from the date on which the Karrla has learned the answer, and in any event within sixty days from the date of the first application.
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APPLICATION METHOD |
COMPANY’S ADDRESS |
DETAILS TO MARK ON THE FORM |
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a. Hard Copy Application |
Personal application with wet signature, given in person, with registered letter or sent via a notary public |
Karrla Fenerbahçe Mah. Dr. Faruk Ayanoğlu Cad. Evrim Apt. No:48 Kat:2 Daire:4 Kadıköy/İstanbul |
The following statement should be written on the envelope/notification: “Request for Information in the Context of Personal Data Protection Law” |
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b. Application via E-mail |
By sending an e-mail |
info@karrla.com |
The subject line should read: “Request for Information in the Context of Personal Data Protection Law” |
If you have a request concerning your rights as defined in Article 11 of the Personal Data Protection Law numbered 6698, you can fill out this form to submit it to Karrla, as per Article 13 of the Law and Article 5 of the Communiqué on the Procedures and the Principles of Application to Data Controllers.
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Your ID and Contact Details
Please fill in the section below to enable us to contact you and to verify your identity:
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Name and Surname : |
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Turkish Republic : Citizenship Number, or for foreign nationals: Passport Number or ID Card Number : |
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Residential Address/Workplace Address : |
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Mobile Phone Number : |
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Landline Number : |
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E-Mail Address : |
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- Your Status in Relation to the Company
Customer Visitor
Employee Former Employee
Other (please specify):
- Request Details
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Please explain your request clearly. Any documents related to the matter should be attached to the application. |
- Please Select a Reply-To-Address
Please reply to my residential / workplace address which I have indicated under item 2 above.
Please reply to my e-mail address which I have indicated under item 2 above.
I kindly request that you assess my application as per Article 13 of the Law and that you let me know the outcome.
I hereby acknowledge, declare and undertake that the information and the documents I supplied with this application are true and up-to-date, I understand that Karrla may ask for additional information to reach a conclusion about my request, and that in the case any extra charges occur, I have been informed that I may have to pay the amount set by the Personal Data Protection Board.
Applicant’s (Data Subject’s):
Name-Surname:
Application Date:
Signature:
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use.
Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
Credit card information from users is never kept on the servers of www.karrla.com or the companies serving it in order to keep the security of our valuable users shopping at the site at the highest level. In this way, all transactions for payment are made between the bank and your computer via the www.karrla.com interface.
Security
Our site uses software to provide high level encryption technology. We will never contact you by email to ask you to send or confirm any personal details without first verifying your identity and your willingness to do so. We may contact you to confirm order cancellations or to secure an order. Never send any sensitive information such as passwords or credit card information by email. Where you have created an account and password you are responsible for keeping this password confidential.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@karrla.com